Frequently Asked Questions
Below are the most common questions we get by our customers. However, most of the answers are usually found in the menu. We recommend you to look them over before asking us any questions. This will give you a better understanding how the restaurant is managed and perhaps save you time and money. Nonetheless, we will be happy to answer any questions you may have.
Q: What if I have food allergies?
A: It is your responsibility to let us know about your food allergies that can cause serious health problems. This will allow us to adjust the ingredient and cooking methods so that you can avoid issues with your health. We may take extraordinary precautions as we adjust our methods.
Q: Do we offer buffet?
A: In short, No. We used to hold a daily lunch buffet at our old location for the first 17 years in business before we moved to the new location. But due to an extremely small amount of space that allowed for us to operate, we are unable to hold a buffet at this current location at this time. We apologize for any inconvenience if this issue affects your preference.
Q: Are there discounts for carry-out?
A: Yes, there is a 10% discount applied to carry-out orders as noted on the front of the menu. BUT, please be sure to mention the discount after you placed an order as it may not be automatically applied. Please be aware that the 10% discount only applies to orders made through the Dinner Menu and/or Party Trays, and as longs as the order as a whole contains at least 2 Dinner Entrees or 2 Party Trays. This discount does not applies for orders made through the Lunch Menu.
Q: What payment methods do we accept?
A: We accept cash, and all Major Credit cards and Debit cards. At this time, we are not accepting checks, money orders, wire-transfers, and any other form of transactions. All payments must be done at the time of the store pick-up. We can not accept any form of payments over the telephone for security reasons.
Q: In the Lunch Menu, what's the difference between the Ala Carte and the Combo Meal?
A: According to the Lunch Menu, ALA CARTE includes only one choice of Steamed White Rice or Fried Rice. COMBO MEALS includes a CHOICE of Egg Roll or Soup (Won Ton, Egg Drop, or Hot and Sour Soup) and one choice of Steamed White Rice or Fried Rice.
Q: Along with the entrees, can we substitute the rice for something else? (eg. Lo Mein Noodle)?
A: At this time, the rice can only be substituted for Crispy Fried Noodle, in which those are normally served with Chow Mein. For all other cases, we not able to offer any other kind of substitutions on rice for something else.
Q: Are there vegetables in our Plain Fried Rice?
A: In the past years, we used to have our Fried Rice prepared with peas, carrots, and eggs. Due to many requests of our customers, we have decided to have the peas and carrots removed from the Fried Rice and prepared only with eggs. Therefore from this point forward, our fried rice is only prepared with eggs. For those that wants Fried Rice with peas and carrots, it is our sincere apologies to inform you that you would need to order the entire entree of Fried Rice to have the peas and carrots included.
Q: On our Wor Sue Gai, what sauce do we normally use?
A: Our Wor Sue Gai normally uses the Yellow Sauce, which is Chicken broth based. If you preferred to have it with Brown Sauce, which is Soy Sauce based, we can do it too. If you would like to use Brown Sauce, please be sure to ask for them upon ordering.
Q: How can we tell if the items we choose is spicy or not?
A: The items will be noted with a chili next to the item name in RED indicating that this item is normally prepared spicy. If you do not like that particular item being spicy, please let us know before finalizing your order.
Q: How long does an average order usually take to prepare?
A: Most orders we handled usually take about 10 to 15 minutes to prepare. We'll be sure to let you know how long your order will be ready before you end the order.
Q: Where are we located?
A: We are located at 6850 East Main Street, Reynoldsburg, Ohio. Look for a building with a red-colored roof right next to the Truro Township Fire Department. If you are coming from the west-side, we are located on the left side directly across from the Fifth-Third Bank. Refer to Contact Us if you need help getting to our location.
Q: Do we offer bar-tending service?
A: Yes! We do offer beer, wine, and mixed drink. We have over 65 different wines and over 160 different mixed drink combinations to choose from to accommodate your needs.